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Practical guides on shipping software, automating operations, and integrating AI, written by the people who build it.
12 articles, page 2 of 2
The AI you approved in March is not the AI answering your phone today.
Models have published retirement dates, and the notice goes to your vendor rather than to you. The behavior changes underneath a product you already signed off.
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Wiring an AI support assistant into the tools you already run.
A step-by-step look at grounding an assistant on your docs, connecting it to your stack, and letting it actually take action.
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Which tasks should a small business give AI?
Two questions decide every one of these calls: does a human see it before a customer does, and would anyone notice if it were wrong.
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AI call recording and consent: what Texas businesses should know.
Texas allows recording with one party’s consent. California requires everyone’s. A phone number does not tell you which of those you are standing in.
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Is it safe to put customer data into AI tools?
Whether that matters depends on which tier the account is on, not which brand it is. And "not used for training" is a narrower promise than most people hear.
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Is AI content against Google’s rules? What the policy says.
Google’s spam policy never mentions who typed the words. It asks what the pages were made for, and it asks one question about disclosure that nobody selling AI content repeats.
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